Refund & Exchange Policy
Waf Store Lebanon – Refund & Exchange Policy
Effective date: 14/10/2026
We want you to love what you order. Below is how exchanges and returns work.
Exchanges
Changed your mind, or need a different size or color? You can exchange any product, subject to availability.
- Contact us within 7 days of delivery on WhatsApp at +961 76 626 969 or by email at wafstorelb@gmail.com.
- The item must be unused, undamaged and in its original packaging, with proof of purchase.
- Tell us which item you are returning and which item you would like instead. We will confirm availability and any price difference.
- We send your new item. On delivery, hand the original item to our delivery person and settle any price difference with them.
- The customer pays the delivery charge for the exchange.
- Exchanges are dispatched within 3–5 business days of confirming your request.
Returns and refunds (defective or damaged items only)
Refunds are only given for items that arrive defective or damaged. Items that are not defective can be exchanged as described above, but not refunded.
- Contact us within 7 days of delivery on WhatsApp at +961 76 626 969 or by email at wafstorelb@gmail.com.
- Send clear photos showing the defect or damage.
- Once verified, you choose: a replacement or exchange, or a full refund.
- Waf Store Lebanon covers all delivery costs for defective or damaged items.
- Approved refunds are sent through the Wish application within 2–3 business days of receiving and checking the item. We will let you know by WhatsApp or email once it is processed.
Questions?
Message us on WhatsApp at +961 76 626 969. We are happy to help.